Due to a configuration change made in preparation for implementing the new University email system, users of the GroupWise system may or may not be receiving email from non-GroupWise senders (on or off campus). The sender generally receives a returned mail notification with a message similar to the following:
554 Too many hops 24 (23 max): from <J-Doe@wiu.edu> via scanner0.wiu.edu, to <john.doe@doss.wiu.edu> Final-Recipient: RFC822; john.doe@doss.wiu.edu Action: failed Status: 5.4.6 Last-Attempt-Date: Thu, 5 Jul 2007 10:42:37 -0500 (CDT)
Technicians are working to resolve this problem as soon as possible. Thank you for your patience and we apologize for any inconvenience.
Electronic Student Services
July 5, 2007 11:55 AM