 Document | Subcategory |
Adding a first and last name to a contact
These directions will guide you through giving a contact a first and last name. | General |
Basic information on file extensions.
What is a file extension?
What are the characters/letters after the dot/period in a file name? Find out in this help document. | General |
Campus ResNet information
Issues regarding the network used in the campus residence halls. | UCSS |
Change Screensaver Timeout
How do I change the time it takes before my screen saver turns on? | General |
Changing An Extension
How do I make the computer open a file in the correct program?
How can I add an extension to a file?
Windows doesn't know what my file is supposed to opened with; how do I fix that? | General |
Changing HLLAPI Settings
How can I make MVS/QWS/QWS3270/Mainframe open in two windows?
| General |
Changing Wallpaper/Screen Saver/ Screen Size
How do I change my wallpaper?
How do I change my screen saver?
How do I change the size of my screen?
My screen looks fuzzy, how I fix that? | General |
Cleaning Your Computer
How do I clean my computer/monitor? That is a question that we have been asked a lot over the years. Since flat screens have become more common, it has been asked more often than ever. We hope this answers all your questions. | General |
Computer Setup
Where do I plug in my mouse/keyboard/monitor/flat screen/printer/network cable? | General |
Connecting a laptop to the internet while off campus
How do I connect a laptop to the internet while I'm away from campus? | General |
Copy/Paste Files
How do I backup my files?
How do I move my files from my hard drive to my F drive? | General |
Creating a Shortcut to a Network File
How to I move my files from F to my desktop?
How can I create a shortcut from M or O to my desktop? | General |
Creating A Zip File
How can I zip a group of files?
How do I compress a bunch of files?
How can I pkzip files?
What happened to Winzip? | General |
Finding information on computer viruses
Where to find current information on computer viruses. | Finding Information |
General Computer Terms
This is a copy of the handout provided in the general computer training class | General |
General User Policies - Division of Student Services
This document covers the general user policies in the Division of Student Services | General |
Getting a laptop connected to the campus network
How do I connect a laptop to the campus network?
What do I need to do to setup a laptop to connect to campus? | General |
Getting a laptop ready for off-campus use
What do I need to do to be able to use a laptop off campus? | General |
How do I stop my printout?
How do I stop the printer?
How do I clear the queue?
How do I remove a print job from the queue? | General |
How do I Unarchive Everything
This document will show a user how to unarchive everything in their GroupWise archive. This is generally done to prepare for the migration to the new email system (Zimbra). To Accomplish this you must have enough space in your live mailbox. | General |
How to Backup Files
How do I backup all the files on my hard drive?
How do I move my files from my hard drive to my M drive?
How do I prepare for my computer being imaged?
How can I avoid losing files? | General |
How to defragment your hard drive.
Disk Defragmenter is a utility for locating and consolidating fragmented files and folders. Occassionally defragmenting your hard drive improves the speed of your computer. Here are the instructions for defragmenting your hard drive if you are running Windows XP. | General |
How to login to Zimbra
How do I login to Zimbra?
How do I access Zimbra?
| General |
How to save a file on the network
How do I save a document to M or O?
Why do I always save to the hard drive?
How can I tell where I'm saving a document to? | General |
Installing Adobe Acrobat Reader
How to install Adobe Acrobat Reader on your computer. Acrobat Reader will allow you to open PDF files. | General |
Internet Speed
Why is the internet slow?
Internet Speed
Resnet | UCSS |
Missing M: and/or O: drive
What to do if you are missing your M: and/or O: drive, or any other mapped network drives. | General |
Missing Sound Icon
How do I adjust the sound volume when my icon is missing? | General |
MVS lost its host name
Can't connect to MVS
Can't login to the main frame
Can't login to QWS_Secure | General |
Network Drives
General Information
| General |
Policy on Computer Security
Continuing availability of information is essential to the operation of WIU programs. Expanded use of computers and telecommunications has resulted in more accurate, reliable, and faster information processing, with information more readily available to administration, faculty, and staff than ever before. WIU has realized increased productivity, in terms of improved delivery of services, enhanced administrative capabilities, and lower operating costs, as a direct result of the growing commitment to use information technology. | General |
Reinstalling The Novell Client
How do I reinstall the Novell Netware Client? | General |
Requesting Division of Student Services Network Access
Details on how to obtain network access within the Division of Student Services | General |
Resetting Passwords
How do I reset my password? | Getting Help |
Scanning a file/groups of files with Symantec
How do a scan just one file for a virus?
How can I scan several files for a virus? | Viruses |
Scanning For Viruses
How do I run Symantec Antivirus?
How do I run a virus scan?
| Viruses |
Setting Up Daily Virus Scan
How do I make Symantec scan my computer every day?
How can I scan my computer for viruses automatically? | Viruses |
Sprocket
How do I get to Sprocket? | General |
Storing Computer files
Where to save your computer files to so that they are backedup nightly. | General |
Update GUAVA password
How do I update my GUAVA password?
People can't find me in Active Directory. | UCSS |
Updating Information (Student Services Only)
How do I correct a phone number, office number, job title?
How can I fix incorrect information on the server? | Getting Help |
Updating Your Antivirus
Use this when your antivirus is out of date. | Viruses |
Using a laptop off campus
How do I use a laptop off campus?
What do I need to do to use a laptop off campus? | General |
Using Roxio
How do I use Roxio to burn a CD?
How do I save files to a CD? | General |
Work order Entry System (WES)
WES submits work orders for you from your local machine (the personal computer you have access to). WES already knows some of the information required to fill out the work order form. You have to tell WES the rest of the information needed.. WES starts automatically when the user logs into their computer and he appears as an icon in the systems tray (scroll down for a definition of the systems tray). In order to use WES, double-click on the icon in the systems tray, or right-click the icon in the systems tray and choose "Open HelpDesk Request." | Getting Help |
Zimbra Help Site
How do I find help about Zimbra?
Where is the help site for Zimbra? | General |
Zimbra Training
How do I sign up for Zimbra training? | General |
