Overview
The Student Assistance and Parent Service Center is one of the best resources at Western for students and their family members. The center assists many offices throughout campus by providing their services in one centrally located office. This means that students and parents no longer need to go from one office to another to have their questions answered or services completed. They will find everything they need in one convenient location.
Below is a list the most popular services utilized by students and parents at the Student Assistance and Parent Service Center. However, regardless of the question asked, service needed, or information requested, our office will help students and parents in anyway possible. Our goal is to provide you with all the resources you need, in one office, without transferring you around.
Student ID cards
FAFSA completion
Billing and payment information
Financial Aid information
Parking Permits
STARS PIN reset
Explanation and help navigating STARS
Help with class registration
Explanation, clarification, and step by step information about academic policy and procedure
ECOM/WebMail username, password, and access information
WesternOnline assistance
Transcript Request
Enrollment Verification
Health Insurance Waiver Forms
Address and name changes
Community college course articulation
Information on academic resources and assistance provided at WIU
Referring students to health and wellness centers
Community, landlord, hotel, and transportation information
Pickup location for phone directory, class schedules, and WIU catalog
Mission
Western Illinois University Student Assistance and Parent Service Center serves the students and families of WIU by streamlining services and information that is important to the students and families.
Contact Information
Phone: (309)298-2092
Direct line to Parent Services: (309)298-2295
FAX: (309) 298-3338
Website:
sac.wiu.edu
Email:
KA-Heuer@wiu.edu
Office Hours and Location
Office Hours when classes are in session: Monday - Thursday, 8:00 AM - 5:30 PM; Friday, 8:00 AM - 4:30 PM
Location: University Union, 1st Floor (above the food court)
You are always welcome to contact the director, Karolynn Heuer, with any question as well as any comment or concern that you may have for or about the office.
Student Assistance & Parent Service Center
University Union | 1 University Circle | Macomb, IL 61455-1390
E-mail:
KA-Heuer@wiu.edu
| Phone: 309/298-2092
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