Count and Percent

ESS Customer Satisfaction

Count

Percent

Was your problem dealing with

96

23.88 %

Software

81

20.15 %

Hardware

101

25.12 %

Network

124

30.85 %

Don't Know

Total Responses

402

100

%

HelpDesk Support (SAC)

1

0.28 %

1 Poor

10

2.79 %

3

29

8.08 %

4 - OK

52

14.48 %

5

53

14.76 %

6

214

59.61 %

7 Excellent

Total Responses

359

100

%

Promptness of service

5

1.22 %

1 Poor

1

0.24 %

2

5

1.22 %

3

24

5.87 %

4 - OK

41

10.02 %

5

46

11.25 %

6

287

70.17 %

7 Excellent

Total Responses

409

100

%

Knowledge of technician

2

0.51 %

3

12

3.04 %

4 - OK

29

7.34 %

5

42

10.63 %

6

310

78.48 %

7 Excellent

Total Responses

395

100

%

January 7, 2005

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